If your HP printer has stopped working then it will also display an error message/s. These error messages are there to help you troubleshoot and repair your printer’s fault. Different models have merely different wording for the error, but the troubleshooting tips are mostly the same.
Common HP Printer Error Messages
Many HP printer error messages are common amidst the range, both old and new. Many, such as an 11 – Paper Out, may seem fairly self-explanatory but could also be the result of something else. Here’s our quick guide to the most common HP printer error codes of all, what the error codes really mean and how to fix them.
HP Error Code: 02 – Warming of the device
Explanation: This is commonly associated with the printer cable or driver problems.
What to do: You may turn off the printer and remove the printer cable (USB or I/O cable), then turn it back on after turning off. If the printer reports “Ready” then firstly update the driver , and if not resolved then connect the printer cable. If at all there is still an error, there may be a hardware problem to resolve.
HP Error Code: 10 – Supplies Memory Error
Explanation: Your printer has a problem with the toner cartridge’s chip, which it’s unable to read. This is the e-label or electronic information, on the print cartridge.
What to do: First of all try resetting the printer by turning it on and off for once or twice. If this doesn’t seem to work, remove and reinstall the cartridge or replace it. If it still doesn’t work then you may have a hardware fault.
HP Error Code: 11 – Paper Out
Explanation: If the printer isn’t out of paper, this probably means there’s a problem somewhere with the paper tray or paper sensor.
What to do: Do make sure that your printer is on a completely flat surface. Check the paper trays for any damage and clean away any built up toner. If yet not resolved, check the paper sensor or try cleaning the opto-sensor.
HP Error Code: 12 – Either open or No EP
Explanation: If your printer doesn’t have toner cartridges installed correctly, this means either a cover is open or you may then have defective cooling fans or PS5 sensors.
What to do: Check if the all toners are installed correctly and that all covers are closed properly. If the problem still persist you may have a hardware problem.
HP Error Code: 13 – Paper Jam
Explanation: Your printer can have a paper jam. Paper jams can occur at these four stages; pickup, printing, fusing and exit. Modern HP printers usually indicates where the jam has occurred. While using thick paper, check the HP paper guide for your printer.
What to do: Either you may follow the on screen guidance, if available, or methodically check for the paper jam preferably in the customer accessible areas of the printer. Don’t attempt at using hard implements to remove paper at the risk of damage to the printer and yourself. If the problem still persist you may have a hardware failure.
HP Error Code: 14 – No EP Cartridge
Explanation: Your printer either doesn’t have a toner cartridge installed or it doesn’t recognise one that is installed.
What to do: Removing and reinstalling the toner cartridge can normally resolve the problem.
HP Error Code: 16 – Toner Low
Explanation: This normally means that your toner cartridge is either low on toner or can be empty. However it may also mean that the remaining printer toner isn’t distributed evenly.
What to do: Try removing the toner cartridge and gently shake it to evenly distribute the remaining toner. Once depleted, replace the cartridge.