How to fix scan problem on HP DeskJet 4155e All-In-One Printer

In order to fix the scan problem on the HP DeskJet 4155e All-In-One Printer, you will need to reinstall the printer driver and software and perform a fresh reinstallation of its driver and software. If that fails, you can still fix any scanning issues on your printer by installing the HP Print and Scan Doctor. In this tutorial, we will guide you on how to fix scanning problems on the HP DeskJet 4155e All-In-One Printer in simple and easy steps.

Let us first begin with a fresh reinstallation of the printer’s driver and software.

Uninstall and reinstall the HP DeskJet 4155e All-In-One printer software:

If you are facing scanning issues on your HP DeskJet 4155e All-In-One printer, then please follow the steps below to perform a clean reinstallation of your printer’s software and driver.

1. Disconnect any USB connection from the printer.
2. In Windows, click on the search bar on the taskbar and type Control Panel.
3. Open the Control Panel. Then go to Programs -> Programs and Features and then click on Uninstall a Program to open a list of programs that are installed on your computer.
4. Click on the name of your HP Printer to open the uninstallation confirmation window. Click Yes to uninstall the software for the printer.
5. Restart your computer.
6. Make sure that the printer is switched on and active. Go to https://123.hp.com. This is a guided service that will automatically detect the best driver and software for your printer.
7. Follow the instructions carefully to complete the download and installation of your HP DeskJet 4155e All-In-One Printer driver and software.

If the above steps do not solve your scanning problems, then follow the steps below to install and use the HP Print and Scan Doctor to fix the scanning issues on your printer.

Fix scan problems with HP Print and Scan Doctor:

To fix scanning problems on the HP DeskJet 4155e All-In-One Printer through the HP Support system, please follow the instructions below:

1. Open your web browser and go to https://support.hp.com.
2. You will be welcomed to the HP Customer Support portal. Scroll down the page to go to the section where it says, “Identify your product for manuals and specific product information”.
3. In the box where it says, “Enter your serial number, product number or product name”, please enter the serial number of your HP DeskJet 4155e All-in-One printer.
4. You may also type the model name of your printer which is “HP DeskJet 4155e All-In-One Printer”.
5. If you do not remember your HP DeskJet 4155e All-In-One Printer’s serial number, you may click on the button below the box where it says “Or, let HP detect your product”. Make sure to switch on your printer so that HP can detect your printer.
6. If you have typed in the serial number of your printer in the box, press Submit to continue.
7. If you have clicked the button to allow HP to detect your HP DeskJet 4155e All-In-One printer, then please ensure to give the required permissions to the browser for allowing HP to scan your system to find your printer. Once the scanning is complete, HP will take you to the respective page of the HP DeskJet 4155e All-In-One printer.
8. On the next page, go to Software, Drivers, and Firmware
9. The HP DeskJet 4155e All-In-One printer software and drivers page will now open.
10. Scroll down to the tab option “Diagnostic Tool-Fixes installation and driver issues”. Click to expand the option.
11. Now click on HP Print and Scan Doctor for Windows.
12. You may go through the details of the application. Once confirmed, please click on Download to download the HP Print and Scan Doctor app on your computer.
13. Please be patient while the download completes. Once completed, click on the downloaded file to open the HP Print and Scan Doctor.
14. Make sure that your printer is still connected to the computer and switched on.
15. Click on the Start button in the HP Print and Scan Doctor.
16. Now HP Scan and Print Doctor will search for your printer.
17. Select your printer model from the options under Choose Your Product.
18. If your printer is not listed, click on
19. After choosing your printer from the list under Choose Your Product, you will be presented with two options: Fix Printing and Fix Scanning. Click on Fix Scanning.
20. The HP Print and Scan Doctor app will now begin identifying any issues associated with your scanner.