Fix scanning problems on HP OfficeJet 6975 All-in-One Printer

At certain times, you may face problems with the scanner of your HP OfficeJet 6975 All-in-One printer. However, fixing the scanning problems is a fairly easy task, thanks to HP that they have developed a full-fledged solution to fix any scanning problems on HP OfficeJet 6975 All-in-One printer. In this tutorial, we will show you how to fix any scanning issues on your printer in simple and easy steps.

We will first begin with a complete reinstallation of the HP OfficeJet 6975 All-in-One printer driver and software. If that does not fix the scanning issues, we will proceed with downloading the HP Print and Scan Doctor and fix all scanning problems with this marvelous app that is provided by HP.

Let us first begin with a completely fresh reinstallation of the HP driver and software for the HP OfficeJet 6975 All-in-One printer. Please follow the steps below to do so.

Reinstall the HP OfficeJet 6975 All-in-One printer software and driver:

If you are facing scanning problems on your printer, the very first step to take is to reinstall the printer driver and software. Please follow the steps below to do a fresh reinstallation of your printer driver and software.

1. Disconnect any USB connections from your printer.
2. Look for the search bar on the Windows taskbar. Click and type Control Panel. Then click on the Control Panel option to open the Windows Control Panel page.
3. From the Control Panel page, go to Programs -> Programs and Features.
4. Then, click on Uninstall a Program option to open a list of installed programs and applications on your computer.
5. Look for the name of your HP printer from the list. Then click on the name to open the uninstallation confirmation window.
6. Click on Yes to completely uninstall the software for your HP OfficeJet 6975 All-in-One printer.
7. Restart your computer.
8. Ensure that your printer is switched on and active. Now go to https://123.hp.com. This is HP’s own guide service that will automatically detect the best driver and software for your connected printer.
9. Follow the instructions carefully to complete the download and installation process of your HP OfficeJet 6975 All-in-One printer driver and software.

The above steps should fix most of the common problems of the scanner. If it does not solve your scanning problem, then proceed to the steps below to fix all scanning problems on your HP OfficeJet 6975 All-in-One printer with the HP Print and Scan Doctor app.

Fix scanning problems with HP Print and Scan Doctor:

To fix all scanning problems on your HP OfficeJet 6975 All-in-One printer with the HP Print and Scan Doctor app, follow the steps below:

1. Open your preferred web browser and visit https://support.hp.com.
2. This will redirect you to the HP Customer Support portal. Scroll down the page to navigate to the section “Identify your product for manuals and specific product information.”
3. Look for the box where it says “Enter your serial number, product number or product name.” Then, enter your printer’s serial number in that box.
4. You may also type the model name of your printer instead. Your printer model’s name should be “HP OfficeJet 6975”.
5. Click on Submit button to continue.
6. Alternatively, you may click on the button that says “Or, let HP detect your product”. Make sure that your printer is switched on and connected to the computer.
7. If you have followed step 6 above, if prompted by the browser, please give all necessary permissions to allow HP to scan and detect your printer.
8. HP will now take you to the suitable page of the HP OfficeJet 6975 All-in-One Printer.
9. On the next page, go to Software, Drivers, and Firmware
10. The HP OfficeJet 6975 All-in-One Printer software and drivers page will now open.
11. Scroll down to the tab named “Diagnostic Tool-Fixes installation and driver issues”. Click on the tab to expand it.
12. Now click on HP Print and Scan Doctor for Windows.
13. Feel free to look at the details of the HP Print and Scan Doctor app to get more familiar with the app. Then, click on the Download button to download the HP Print and Scan Doctor app on your computer.
14. Please allow some time for the download to finish. Then, click on the downloaded file to open the HP Print and Scan Doctor app.
15. Ensure that your printer is switched on and connected to your computer.
16. Click on the Start button in the HP Print and Scan Doctor app.
17. HP Print and Scan Doctor app will now scan and search for your printer.
18. Select your printer model from the list options under Choose Your Product.
19. If your printer model is not listed, click on Retry to re-attempt at finding your printer.
20. After selecting your printer model from Choose Your Product list, HP Print and Scan Doctor will give you two options: Fix Printing and Fix Scanning.
21. Click on the Fix Scanning HP Print and Scan Doctor will now begin identifying all problems associated with the scanner and attempt at automatically fix them. You may get any of these icon-based notifications during the process:

This icon means that your printer has passed all tests. There are no issues with your scanner.

This icon means that a problem was found and was automatically fixed by the HP Print and Scan Doctor.

This icon means that a test failed and was skipped.

This icon means that the scanner has a problem. Please follow the instructions on the screen to complete fixing your scanner’s issues.

After the fixing process is complete, you can use your scanner normally and all the problems associated with the scanner of your HP OfficeJet 6975 All-in-One printer will be fixed.