How to fix problems with Norton password manager? Certain websites, primarily banking and social media websites, has a split-page login system where the user inputs his username in the first page and then he is taken to the next page to input the password for his account. This split-page login system creates confusion for any password manager because they are not being inputted from a single page, but two different pages. However, you can easily fix this issue by using the Norton password manager and configuring it for split-page login systems.
- Open the website where the split-page login system is being used.
- If the password vault is closed, click the Vault is closed option on your browser.
- Type the password for your vault to open it.
- Type your username and password for the website and click login or Sign In.
Reset your Norton vault password from the Norton Password Manager app on your mobile device
If you have forgotten your Norton vault password, then it is impossible to access the stored access credentials in the Norton Password Manager without resetting the vault password. To reset the vault password, please follow the steps below:
- Sign in to the Norton Password Manager app using biometric authentication.
- Tap the menu icon that looks like and then select
- In the Settings window, tap on
- Tap on Reset Password to reset your vault password.
- Confirm using your biometric authentication.
- In the reset page, follow the on-screen instructions to reset the vault password.
Note: Currently, Norton Password Manager lets you reset the Vault password from your mobile phone only. You cannot reset the password from your Windows or macOS-based password manager or the browser extensions of the password manager on your computer.
Add a login entry manually by using the browser extension
- Open your browser.
- Click on Norton password manager. It is the extension that should be located on the top-right corner of the browser that you are using.
- Click Open vault.
- In Unlock your vault window, type your password to open the vault.
- Click on Norton Password Manager icon and click on Vault.
- Select + sign in the Norton Password Manager and then select New Login from the dropdown menu that appears.
- Now you can start typing the details of the website in the Create Login
- In the Login URL box, type the URL of the destination page, or the page that asks you for your username and password on the website.
- In the Username box, type the username associated with the website.
- In the Password box, type the password for your username to log in to the website.
- If you want to add an extra layer of security by prompting to re-enter vault password after an attempted auto-login, then select to enable Require vault password
- Click Save to save the login information and then click
Add a login entry manually by using the Norton Password Manager app for Android and iOS
- Launch Norton Password Manager app on your Android or iOS device.
- Unlock the app by using your Face ID or biometrics details or your passcode.
- Tap on Login to log in to the app.
- Click on + icon in the top-right corner of the screen.
- This will open the New Login Enter the details (website URL, username and password) for the website whose login details need to be saved.
- Tap the tick ✓ icon in the top-right corner to save the login information for the website.
- Your new website’s login details will now be saved in the Norton Password Manager app on your phone.
Error: A network error is preventing access to your vault… and how to fix it
If you are presented with the error “A network error is preventing access to your vault…” then there must be a network conflict or a network connectivity issue. To resolve this problem, check your internet connection and try to log out and log in to your Norton Password Manager website or the Norton Password Manager app on your mobile device. Also, make sure that you disable Windows hibernation because Windows hibernation has wake timers that can disturb internet connectivity and create temporary network problems with Norton Security and the Norton Password Manager.
Why are my forms not getting automatically filled by Norton Password Manager?
Every time you try to fill a form on a website, Norton will ask you whether you want to auto-fill the form instead of automatically filling the form for you without your consent. By using other password manager apps, unwanted, sensitive, and confidential information may get compromised by automatically filling the forms for you and sharing/sending them without your consent. To prevent such issues, Norton double-checks whether you want truly the forms to be filled up by Norton Password Manager on every issue of a new form. This helps you to keep your data in your control and decide what information you want to share with the website.
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