Installing Trend Micro Antivirus : Trend Micro is a global leader in deploying cyber-security software and assures total protection 24×7 from any form of virus, malware, spyware, and the threatening ransomware. It comes packed with Folder Shield that ensures total security from folder-based attacks. It also counteracts identity theft and safeguards from phishing.
There are millions of customers who blindly trusts the security solutions offered by Trend Micro Antivirus. As a result, the company has a fully monitored documentation section and exhaustive troubleshooting resources. In this tutorial, we will guide you in installing Trend Micro Antivirus and Trend Micro Antivirus+, the premium edition of the Antivirus program. Besides, we will also show you some important troubleshooting methods to fix the common problems faced with Trend Micro Antivirus and conflicts with other programs.
Before installing Trend Micro Antivirus, please make sure to uninstall any previous versions of Antivirus to prevent conflicts between two Antivirus programs. We will now guide you in uninstalling the previous Antivirus from your computer.
Uninstalling an existing Antivirus program
- Search for Add or Remove Programs from the search bar that is located in your Windows taskbar.
- A new window will open. Scroll down to the list of programs and applications already installed on your computer.
- From the list, search for your Antivirus program that is currently installed.
- Right-click on the program and select You may also select the same option from the button below the Antivirus listing.
- Follow the on-screen instructions to completely remove the Antivirus program from your system.
- Restart the machine to complete all changes. This is very important. Please do not shut down and switch on the machine as it will lead to incomplete uninstallation.
Once the above process is complete, move to the section below to begin installing Trend Micro Antivirus on your computer.
Installing Trend Micro Antivirus
- Ensure that your computer meets the system specifications to install Trend Micro Security
- After that navigate to the downloaded installer on your PC.
- Now, double-tap to initiate the Trend Micro installation.
- Here, you need to choose ‘Yes’ when the UAC window shows up. It will authorize Trend Micro to run and install.
- Now hang on for the installer to extract the data necessary for the installation
- When the extraction is finished, the installer will check the specifications of the PC.
- Check the information showing the legal agreements cautiously and following that, click on Next.
- Go through the License Agreement cautiously and afterward click on Agree and Install
- From that point forward, the installer will start the installation procedure.
- The installation will take a few minutes to finish.
- After the successful completion of the installation procedure, the registration screen will display. Enter the required details and after that, click on Finish.
- Restart the system after the installation completes. Your Antivirus software will now be ready to use. Make sure all the functions are running properly by accessing the Trend Micro Antivirus control panel.
Troubleshooting Trend Micro Antivirus
What are the meanings of the different Trend Micro USB Security icons?
This icon means Trend Micro Antivirus has enabled the feature of USB Security.
This icon means that Trend Micro Antivirus has initiated a download update for your USB Drive.
This icon may mean the following problems:
- There is a harmful file in your USB drive.
- Trend Micro USB Security will soon expire and stop working.
- Trend Micro USB security has expired and cannot protect your USB drive anymore.
There is a conflict between two Trend Micro programs and as a result, USB protection is disabled.
In Trend Micro Antivirus or Trend Micro Security, it displays- Unable to update your protection
To fix this issue, you must follow the method below:
- Find out the DNS and IP Address Automatically. On your Windows, press +R keys to initiate the Run window.
- In the Open field, type in “ncpa.cpl” to open the Network connection window.
- Now, right-click on Ethernet/Local Area Connection. Then select the option
- Go to the Networking
- Select Internet Protocol Version 4 [TCP/IPv4] and then select
- Choose to Obtain an IP address automatically.
- Now, right-click on the Trend Micro icon in the system tray area to begin a Manual Update process.
- Select Check for Program Updates.
Now make sure to remove any program that conflicts with Trend Micro Antivirus or Trend Micro security. You may refer to their knowledgebase to find out which programs may conflict with Trend Micro Antivirus: https://esupport.trendmicro.com/en-us/home/pages/technical-support/1061023.aspx?cm_mmc=KB1057519-_-Public-_-Titanium-_-All
Flush DNS
The final step is to Flush your DNS locally. Follow the steps below to do it:
- Open the Run window by pressing Windows + R Keys.
- Type cmd and press enter.
- Enter the following: ipconfig /flushdns
- Press Enter. It should show Successfully flushed the DNS Resolver Cache.
- Now, perform the manual update process by right-clicking on Trend Micro icon in the system tray, and choosing Check for Program Updates.