Roku Support : Being a world leader in video streaming services, Roku provides a wide range of support services for its customers. Roku provides support through many mediums. To begin with, Roku has a vast community where you can share your concerns regarding Roku services. Have an enquiry? Just hop into the Roku community and ask your question. There are thousands of Roku users and Roku experts who will readily answer your queries. Roku also provides support through their Agent Support services where you will find a massive knowledge base to help you resolve your problems. In this article, we will show you how to navigate through the Support portal and find your best option to resolve your queries.
To visit the Support portal, you need to open your browser and go to https://support.roku.com/
Here, you will find all the options to help you in resolving your queries.
Roku Support Search
Roku has a dedicated Search panel that you can use to search for any support topics. Once you hit Search, Roku will present you with all the related questions and answers that are available in their knowledge base.
There are also distinct knowledgebase articles that are discretely organized in their Support portal.
Account, Billing and Orders– In this section, you will find all the knowledgebase articles that are related to account management, billing management (for example, updating your billing details), and Roku order-related queries.
Setup and Troubleshooting– Are you facing any technical problems with Roku services? Then this is the section you should check out. Roku provides a wide array of Q&A that will help you in troubleshooting any technical problems.
Using your Roku– If you need help in using the services of Roku, then this section in the Roku Support portal will assist you with your queries. Suppose you want to access all your favourite content on Roku. Then you can find the related article to help you out in accessing the same.
Before you Buy- Any questions related to presale services are available in this section of the Roku Support portal. So, if you have any questions before purchasing their services, you can check out this section to find your answer.
Ask the Roku Community- If you still have any doubts that are not clear after surfing through their knowledge base, you can ask your query in the diverse community of Roku. Just post your query, and Roku users and experts will help you solve your issue.
Agent Support- If you want specific support for your Roku service, you can ask an agent from Roku services. Just select your issue from the dropdown menu, and navigate to the exact category of your concern. Support system will present you will all the related help articles from their knowledge base. If they do not help you in solving your issue, just click on Need more help. Then, you can reach Roku customer care through chat, email and phone.