How to resolve Office 365 login errors
While using Office 365, you may face several issues that are associated with login and account management. Therefore, we are listing the errors along with their possible fixes below that will help you to resolve Office 365 login errors conveniently.
Error | Solution |
We don’t recognize this user ID or password. Make sure you typed the user ID assigned to you by your organization. It usually looks like [email protected] or [email protected]. And check to make sure you typed the correct password. | If you notice this error, then your entered username and password is incorrect or does not match with Office 365’s stored user credentials. To overcome this issue, please make sure that:
1. Your username is correct. 2. Your password is correct. If you have forgotten your password, you may use the Password reset option to reset your account password using your registered email address. |
You’ve tried to sign in too many times with an incorrect user ID or password. | Microsoft limits the number of consecutive login attempts to 10. After 10 failed login attempts, you will be locked for logging in any further for 1 minute. This time-limit increases with more failed login attempts. If you have forgotten your password, then you may opt for a password reset for your Microsoft account. |
It looks like your account has been blocked. Please contact your admin to unblock it. | If your account has been locked or blocked, you have to contact the account administrator to unlock your access. If you are a user, wait for 15 minutes. If you are an account admin, follow the steps below:
1. Sign in to Microsoft 365 portal as the admin. 2. Under Users, go to Active Users. 3. Find the user from the list and then click on his displayed name to open his settings panel. 4. Select Unblock sign-in at the top of the settings panel. 5. In the screen that opens, remove the tick from Block this user from signing in and then click Save changes. You may also reset the password and/or reset the sign-in status of the user who has been blocked. |
You’re automatically getting signed in as a different user | If this problem happens, then perhaps you are simultaneously logged in as two different users from your browser. Use of the following methods to resolve this problem:
1. Sign out of your accounts from the browser. 2. Clean all web cookies, cache and other temporarily stored files on the browser. 3. Try to sign in again after restarting the browser. |
You’re asked to change your password. | If your password has expired, then you may be prompted to change your password for your account. |
You see a correlation ID that resembles “Correlation ID:ac5d279c-cf72-5073-278e-a5b2b0c8a4bc” | If you face such issues, please contact Microsoft Office technical support at https://support.microsoft.com/en-us/contactus/ |
Cannot sign in to the desktop apps of Office 365 Suite | To fix this issue, please update your Microsoft Office 365 suite. The build 1802 (Build 9029.2253) fixes the problems that are related to this error. |
Fix the issue of login stuck in loop or redirection while trying to login through a web browser. | To fix a stuck Office 365 login, please clear your browser cookies and cache. We are demonstrating the procedure to the clear cookies and cache of Google Chrome browser:
1. Go to the browser settings panel from the top-right corner of the browser window. 2. Click on Show Advanced Settings. 3. Click Content Settings. 4. Click Clear all cookies and data. 5. Search for office365.com and clear all associated cookies and data. 6. Click Remove all shown. 7. Now restart your browser and try to log in to Office 365 again. |
Sorry, another account from your organization is already signed in on this computer | This happens when you try to login with an account credential that is associated with the same organization whose other account is already logged in to your system or the Office Desktop app.
To fix this issue, follow the steps below: 1. Sign out from all the accounts from the same domain. 2. Restart the computer. 3. Sign in to the Office app but this time, select the option This App only so that your computer doesn’t save the credentials for usage on other apps that use Office 365. 4. Your issues should now be solved. |
The above troubleshooting guide should resolve all the common Office 365 login errors or account
management errors.
Related guides :